Quality policy | Quality management
Quality policy 
Aim and Purpose | The Customer | Customer Relations | The quality management
system
Our employees | Our Suppliers | Quality-related Costs | Quality Objectives
The main aim of BOMATEC LTD is to ensure the long-term financial success of the company by attaining complete customer satisfaction. In order to achieve a customer orientated mentality throughout the company, BOMATEC LTD has introduced a quality management system, one to be understood as a perpetual process
This quality policy is one element within the construct of the total company policy. The implementation of this quality policy by the management, both internally and externally, plans to establish a customer orientated mentality on the part of the company’s employees.
For us the customer takes priority. All activities are aimed in this direction. Complete customer satisfaction is our main target.
Our customers’ expectations are the factors which set the goals for the quality of our services. This means that we have to work closely together with our customers to be able to understand and meet their expectations.
Where competitive market prices are equal the highly-placed trust in the quality of our performance lifts us above the level of our competitors. Our products are market and customer conform. We therefore want to be assured that our products and services are of a better quality than those of our competitors, or at least of an equal standard.
Quality is created during processing – for this reason the management of quality is of the utmost importance during all processes and procedures. Quality assurance is an integrated part of all procedural sequencing. As a basis we use the standards set by ISO 9001. The ISO manual serves as a guiding tool throughout all processes and assures the control of our quality policies.
The documentation and continuous furthering of our quality management system is assured by quality improvement processes, clearly defined rules of responsibility, documentation and tailoring of guidelines, certification and re-certification carried out by accreditation bodies.
The management of quality is a leadership duty and a permanent function of all employees. Our employees are committed and have the necessary professional expertise and high human qualities. The management, acting as a good example and so upholding the values set, is the driving force for the implementation of the quality objectives. By the correct choice of personnel, employee support and employee training, the management are able to exercise their competence. The management establishes the organizational structure for the employees as well as those required means of production, methods and tools which are needed to achieve the quality target. We look upon open communication and teamwork as the supporting columns of our company’s culture and as a decisive factor in the effectiveness of our services. We can only attain our quality objectives when each and every employee understands and lives our quality system. Therefore we hand over the responsibility of creating quality in the processes to each individual employee. Each individual is aware of and understands the exact instructions to achieve the requested quality in his or her personal field of work. Each individual also knows where assistance can be had in case of missing information or documentation, this ensures the objective of continuously avoiding mistakes.
Our suppliers are also our partners. Our quality requirements are thus part of the agreement we have with our suppliers and their products. The suppliers are to be integrated into our quality management system.
To establish and ensure quality at financially competitive cost-efficient levels requires staying in control of economic principles. This will allow us to offer our services at competitive market prices.
The main objective of BOMATEC LTD is to ensure the company’s long-term financial success by achieving complete customer satisfaction.
Quality management topOur management decides how the activities affecting quality within the managing system are to be coordinated at this level, how processes are to be controlled and guided.
The usual management instrument is a daily situation meeting. This allows the exchange of pertinent information, the control of current business activities and the implementation of improvement measures. All important decisions made during this meeting are minuted. At suitable intervals team-meetings are to be held at the level of the project concerned, this serves the need for coordination and to exchange information between the organization’s interfaces. A further important management instrument is the budget and its administration. At the moment this does not lie within the framework of the quality management system’s documented reviews (performance review of the QM-system).
The management assesses the quality system regularly in order to ensure the compatibility and effectiveness for the requirements set by the ISO 9001 standards as well as the defined quality policy and its assurance.
The review of the Q-system takes place at least once a year. The basis for this evaluation are the results of the internal quality audits and the report of the Q-manager to the appointed Q-assessors. Here, the actual data delivered from the practical application of the quality process is/are compared and evaluated with the current stand of the quality objectives set for the period running. In addition, and at the same time, the results of already implemented improvement measures are analyzed and checked for their worthiness. The described evaluations form the basis for the development and definition of new quality objectives for the coming period. Those actions looked upon as being necessary for improvements are determined and implemented as improvement measures. These measures are agreed upon and the new quality objectives defined, introduced, and made valid for the next period. The reviews are recorded and are valid as quality records.
